The insurance claims process has a reputation—and not a great one. For policyholders, it’s often a time of stress, confusion, and waiting. For insurers, it’s where cost, complexity, and customer satisfaction all collide. The antidote? Insurance claims automation powered by modern claims technology.
But because automated claims processing involves so much, from intake to fraud detection to predictive analytics, it can be hard to define exactly what is a claims system, so that’s what we’ll look at. On this page, we’ll break down what claim technology is, why insurers love it, and why it’s become a game-changer for carriers that want to win on both efficiency and experience.
Claim technology is the digital backbone that powers how insurers handle claims; from first notice of loss (FNOL) all the way to payout and resolution. It replaces or enhances outdated human–heavy paper and fax-driven processes with automation, data integration, and real-time decision support.
At its core, claim technology:
Modern claim technology does the work that legacy systems can’t handle. Let’s face it, trying to automate claims on a 20-year-old system is like trying to install a Tesla dashboard in a horse-drawn carriage.
And for those wondering: “What is a claims system?” — it can be one of two things: either a tech stack or a single platform that manages every step of a claim, including intake, assessment, documentation, fraud scoring, and payment. The smarter and more integrated the system, the faster and more accurate the outcome.
As a result, a claims technician job description isn’t just about checking boxes on forms and moving paper from one stack to another. With advanced claim systems, claims technicians today work alongside AI tools, reviewing flagged cases, managing exceptions, and focusing on high-value decisions, not just paperwork.
Claims are not one-size-fits-all. They come in all shapes and sizes, so claims technology needs to support them all, and do so efficiently.
In this section, we’ll look at some example claims and how claim technology improves their processing and outcomes.
What is a claim example? It could be a homeowner submitting photos of roof damage after a hailstorm. Or a driver logging into their portal to report a fender bender. Even something as routine as a dental reimbursement claim counts. These are everyday events where claim tech steps in to remove friction.
Now, what is a simple claim? Think windshield repair. It’s straightforward, low value, and easy to verify. These types of claims are perfect for straight-through processing, and with the right claims technology, no human intervention is required to get the claim approved, settled, and paid. This means faster resolution, less manual work, and happier customers.
But not all claims are that straightforward, and many are more complex. These claims, with the right technology in place, can go through intelligent workflows to flag issues, check for compliance, and run fraud detection — all without dragging your team into a paperwork abyss.
For example, consider a multi-vehicle collision involving personal injury, disputed liability, and third-party property damage. This type of complex claim requires coordination across multiple parties, integration of medical and police reports, fraud screening, legal review, and often subrogation. It’s a far cry from replacing a windshield, and it shows exactly why insurers need intelligent, flexible claim systems that can adapt to the situation.
Claims technology brings clarity and control to even the most tangled claims, turning what used to be a bureaucratic headache into a manageable process.
Furthermore, when you’ve got a smart core system like EIS OneSuiteTM where billing and claims are naturally integrated to talk to each other, things just work. Reimbursements are faster. Deductibles are accurate. And finance doesn’t have to spend weeks untangling mismatched records.
It’s not just about cash flow direction.
Billing is structured, predictable, and transactional: it’s about issuing invoices, processing payments, and reconciling balances. Claims, on the other hand, are reactive and event-driven. They’re about verifying losses, applying policy logic, running fraud checks, and often managing emotional customer moments under pressure.
In older, more traditional insurance setups, the two can operate in completely searate systems… and when your systems treat them like separate universes, things fall through the cracks.
However, when they’re integrated, like they are in EIS OneSuite, you get faster reimbursements, fewer reconciliation errors, and seamless application of deductibles and coverage limits. It’s the difference between forcing two systems to work together and having one system that fluent in both billing and claims.
A modern claim system isn’t just software. It’s a flexible, cloud-native platform that works with real-time analytics, integrates with external data sources, and powers every step from FNOL to final payout.
Take EIS ClaimCore® for example: It runs on a modular, API-first architecture. That means it plugs into your ecosystem, adapts fast, and scales without creating future tech debt. And with embedded analytics, you’re not making decisions based on best guesses; you’re operating based on insight.
Claim systems vary greatly, and can be platforms, tools, or services that make the claims process smarter, faster, and less painful. The best ones, like EIS ClaimCore and ClaimSmart™, combine:
Enabled by tools like EIS ClaimGuard.
Enabled by tools like EIS ClaimPulse.
Because data silos are the enemy of efficiency.
Insurance claims are the moment of truth for the customer. It’s the ultimate test of whether you deliver true value to them, or if they’re just another policyholder to collect premiums from. They’re wanting to see if you deliver on your payout and your promise in a timely manner
Modern claims technology helps insurers show up the right way: for the customer, for the bottom line, and for the future.
Want to learn more about how EIS can help you build smarter, faster, and fraud-resistant claims operations?
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