Modern claims technology is helping insurers ditch outdated processes, reduce manual work, and finally deliver the kind of experience customers expect. The best carriers are already tapping into these solutions to streamline claims, cut costs, and win loyalty.
Insurance claims automation plays a major role in this transformation, letting smart insurers process claims faster, detect fraud more easily, and remove friction from every part of the claims process. In fact, if you’re looking at top claims technology companies, the ones that stand out are focused on making adjusters more efficient at their jobs and customers more confident in their insurer of choice.
In this article, we’ll break down: what is claims technology, what tools are out there, and what ambitious insurers can do with them.
Claims technology (or “claim tech,” as some might call it) refers to digital tools and platforms that insurers use to handle claims faster, smarter, and with fewer headaches. Think automation, fraud detection, AI-powered decisions, and self-service portals.
Some modern claims technology examples include:
AI models that flag potential fraud before it bleeds your loss ratio.
Chatbots and mobile portals that let policyholders check status updates (and skip the annoying hold music).
Straight-through processing for simple claims, so a small, run-of-the-mill claim doesn’t require six emails and a fax machine.
Further, claim technology LinkedIn buzz is everywhere, and thought leaders are very interested in claims technology and what insurers can accomplish with it. Forward-thinking pros on LinkedIn are talking about automated FNOL, low-code integrations, and how coretech like EIS OneSuite™ helps insurers leapfrog the competition. Spoiler: the conversation is moving past “digitize” and into “optimize.”
Claims technology can take care of a lot, so what is a claims technician there for?
Even though technology can do much of the claims processing work, a claims technician (or claims adjuster) is the human behind the scenes making sure claims doesn’t vanish into the void. They review claims, verify coverage, assess damages and fraud risks, communicate with customers when automation can’t handle the nuance, and ensure the outcomes of final decisions.
Their job has gotten a lot easier with the right tools, but some human oversight is still essential: especially when a complex situation calls for human empathy, not just machine-driven efficiency.
Further, different types of adjusters benefit differently from claims technology. Different “types” of adjusters could be named all day, depending on line of business and how different insurers run their claims operations. However, for the sake of example, what are 4 types of claims adjusters, and how do they benefit from claims technology?
No matter the type, adjusters are all under pressure to close claims quickly and accurately, which is why these tools are so advantageous for them.
Claims adjusters today don’t just carry around clipboards for pen and paper data collection; they’re armed with software that puts a digital command center in their pocket. The range of tools available is vast and increasingly sophisticated: GPS, telematics, virtual inspection tools, customer-facing portals, and more.
But at the core, what adjusters really need is relief from chaos. They want tools that work together, work fast, and work from anywhere.
Here’s what most adjusters rely on to make that happen:
These apps and software tools aren’t just conveniences; they’re how adjusters meet modern expectations for speed, accuracy, and transparency in claims.
We’re glad you asked. 😅
An insurance technology company creates software and services that make insurance run smoother — whether across underwriting, policy admin, billing, customer experience, or claims.
Some specialize in claims automation and analytics. Others offer full-stack platforms.
If you’re looking for best claims technology companies, analyst guides like Celent’s reports are a great starting point. In its 2024 rankings, EIS was named a standout for claims tech, including:
(Here are links to the Celent mentions if you want to see the receipts.😉)
Wait, didn’t we cover this already?
Sort of. But this section zooms in on the types of tools claims adjusters love to talk about in places like LinkedIn and Reddit — where some people would say the real tech reviews happen, amongst peers.
Insurtech claim technology LinkedIn posts often spotlight:
In short, the best claims tech removes friction, rather than adding to it. EIS ClaimSmart™, for example, combines ClaimPulseTM (streamlining FNOL data for event-driven automations) and ClaimGuardTM (intelligent risk scoring) to make workflows smarter, not messier.
Let’s round it out with the big players: a list of claims technology companies worth knowing.
Each has strengths, but here’s the secret: Most still rely on stitching together tools on top of “modern legacy” cores… or they’re not full-suite solutions that allow you to evolve your business into one fully cohesive, efficient insurance machine.
EIS OneSuite™ was built from the ground up for a connected, modular, event-driven future. We’re not duct-taping digital onto analog bones—we’re replacing the bones entirely.
Claims technology isn’t a buzzword anymore. It’s a competitive necessity.
From FNOL to fraud detection to customer comms, the right tools deliver faster outcomes, lower costs, and better experiences for everyone involved.
Want to see it in action?
Learn more about what makes EIS stand out in claims technology.
And while you’re at it, rethink your claims stack. It might be the biggest lever you haven’t pulled yet.
A: Claims technology can streamline processes, improve accuracy, and enhance customer satisfaction. Key benefits include:
A: To assess the need for an upgrade, consider the following:
A: When choosing a claims management system, prioritize these features:
A: Claims technology can enhance absence management by:
A: Data analytics is crucial in claims technology as it:
A: Implementing claims technology may encounter challenges such as:
A: Claims technology enhances customer communication by:
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