Tokio Marine & Nichido Fire, Japan’s leading P&C carrier with $12 billion in $GPW successfully deployed ClaimSmart, eliminating redundant manual work, boosting fraud detection, and transforming the customer journey with personalized touchpoints at every step.
The rise of the insurance chatbot
Property Casualty 360 Feb 13, 2018
So ascendant is the humble chatbot that some pundits are describing 2018 as the year of AI and voice technology. Will that also be true for insurance? EIS Group’s Fazi Zand writes about how insurers, customers, and agents are embracing AI and chatbots, what is coming next, and what is holding back AI in insurance.