EIS Group, Inc., formerly Exigen Insurance Solutions, Inc., a provider of core systems to insurers, announced today that CSAA Insurance Group, a AAA Insurer, has reached a major milestone in the success of the company’s ongoing technology modernization initiative with one million auto insurance policies now supported on EIS Group’s PolicyCore™ and BillingCore™ solutions. The implementation of EIS Group’s modern solutions for core administration supports AAA-branded auto insurance sold to AAA members in 22 states and the District of Columbia.
“Reaching one million policies in force on our new policy administration and billing platform is a very significant accomplishment for CSAA Insurance Group and for EIS Group,” said Steve O’Connor, chief information officer for CSAA Insurance Group. “Replacement of our legacy policy systems in particular is a cornerstone of our technology modernization initiative, and a critical component of our overall business transformation strategy. It is enhancing our ability to provide customers with great products, exceptional service and competitive pricing at a lower operating cost.”
“From the beginning of the project, CSAA Insurance Group invested in best practices, change management, and top-notch leadership to mitigate the risks of this large project,” said Scott Hunt, general manager of policy administration system transformation for CSAA Insurance Group. “Consequently, we have been able to take full advantage of the new generation of business capabilities, advanced technology and scalability built into the EIS Group solutions. The conversion of policies from legacy systems to the new systems using the EIS Group conversion toolset has also been a critical success.”
CSAA Insurance Group’s technology modernization initiative includes replacement of multiple legacy core systems and the installation of a scalable framework for large volume growth. EIS Group’s PolicyCore and BillingCore solutions, were deployed in an enterprise package which includes rating, underwriting, policy administration, billing, operational analytics and reporting, customer relationship management, BPM, document generation, and content management.
“Hitting the million-plus policy milestone does not happen without sound technology and provider partner choices,” said Karen Pauli, CEB TowerGroup. “This achievement places CSAA Insurance in a select group of successful replacement projects running on modern core systems which benefit customers and the employees who service them.”
“We congratulate CSAA Insurance Group on achieving this major milestone and are proud to partner in their success,” said Alec Miloslavsky, executive chairman and CEO for EIS Group. “The project has been deeply collaborative and productive and we look forward to helping them complete the retirement of all their legacy policy and billing systems to gain the full benefit of one multi-line platform.”
For more insight into the success of CSAA Insurance Group’s technology modernization initiative, join Karen Pauli of CEB TowerGroup and Scott Hunt of CSAA Insurance Group for a special webinar on September 10. Registration information is available here.