EIS Group Inc. (formerly named Exigen Insurance Solutions), today announced at the IASA Educational Conference and Business Show, the addition of mobile capabilities to the company’s EIS Suite™ of insurance core systems, including PolicyCore™, ClaimCore™, BillingCore™ and CustomerCore™. Mobile functionality is being extended throughout the EIS Suite, which includes two new apps, the Mobile Field Adjuster App and the Mobile Self-Service App, designed specifically to enhance efficiency for insurers and end users.
“Adding mobile capabilities to the EIS Suite enables our insurer customers to offer superior services, enhance customer satisfaction, reduce customer service and claims costs, streamline core processes and establish a direct communication channel with their customers,” said Siamak Sartipi, product executive for EIS Group. “During development of our mobility solutions, we established a future-proof platform which is ready for next-gen consumer technologies that could even include wearables.”
The new EIS Mobile Field Adjuster App enhances productivity and automates claim processes by enabling the field adjusters to:
- Manage daily tasks (times, locations, parties, etc.);
- Receive assigned tasks or picking from task queues;
- Attach photos, videos, voice notes and other documents to a task;
- Send automated reports back to the claim office.
The new EIS Mobile Self-Service App empowers policyholders to manage insurance activities specific to home and auto lines of business when, where and how they choose through:
- Context-based design for exceptional prioritization and user experience;
- First notice of loss (FNOL) capabilities;
- Personalized core administration, including My Claims, My Policies, and My Billing;
- Insurance ID display and share;
- Identification of nearby agencies.
The new mobile apps from EIS Group are fully-configurable by insurers, allowing complete white-labeling.
Future planned releases will further build on this new mobile platform to offer a true omni-channel insurance experience across the value chain and advanced features leveraging location-based services and push notifications. Scalable and secure, the EIS Suite now provides greater access for field personnel and end users to basic insurance processes, and introduces a new level of transparency into the insurance process for all stakeholders.
EIS Group is exhibiting and featuring the new mobility capabilities at the IASA event and has several company representatives in attendance. For additional information on solutions from EIS Group, visit booth #1212 at the IASA show or visit the company website at eisstage.wpengine.com.