As much as we love a good digital transformation, even we know it doesn’t start with tech. Yes, good technology might make or break the success of a transformation, but a successful transformation ultimately starts with people and workplace culture.

A significant cultural shift can be the hardest part of a digital transformation that’s often overlooked… After all, you can’t automate team trust or willingness to change.

Recently at InsTech Ireland, we gathered some of the leading voices in digital and cultural change for insurers, and heard how to make sure success happens. This is what they had to say.

(Videos in partnership with InsTech Ireland.)

We might not believe in crystal balls, but clues about where the future of technology will go are everywhere — we just need to know how to read them. In these videos, experts talk about how to decipher those clues, and what it means for insurers who want to make sure they stay ahead of the curve.

Spoiler: there’s no shortcut, and you can’t build a digitally robust future on brittle foundations. The smartest path there involves aligning culture, employee capabilities, and cloud-native technology. 

AI isn’t just another tool for your tech toolbelt. It’s reshaping how everything happens in insurance: underwriting, policy issuance, claims, customer insights, and more. But for AI and agentic AI to work properly, you need a solid core foundation built for data fluidity, AI agent enablement, and tooling that allows you to quickly integrate and deploy AI within your workflows.