EIS Group®, an insurance core systems and digital solutions provider, today announced that The Guardian Life Insurance Company of America® (Guardian), one of the nation’s largest mutual life insurers and a leading provider of whole life, individual disability insurance and employee benefits, has selected the EIS Suite™ as the new core systems solution for Guardian’s direct to consumer business. The EIS Suite solution will be used for quoting, policy, billing, claims, and customer management processes to provide Guardian’s customers with delivery of a differentiating direct to consumer experience to meet their financial and well-being needs.
Guardian will deploy the EIS Suite solution’s fully integrated applications, PolicyCore®, BillingCore®, ClaimCore®, CustomerCore™, CustomerCore CEM™, and DXP™ for a transformation initiative supporting the company’s drive toward industry leadership in the direct to consumer market.
“There is a growing segment of consumers today without access to insurance benefits through an employer, either because they work part-time, are independent contractors, or are self-employed. We see an opportunity to help this growing consumer segment by offering products and services specifically designed for them, in a simple, convenient digital experience,” said Peggy Maher, Head of the Direct to Consumer business at Guardian. “It’s important to us to provide our customers with an engagement experience that is similar to how customers already research and purchase other products online. EIS’ advanced cloud-based architecture and end-to-end business capabilities are designed to support digital enablement at every customer touchpoint.”
EIS Group’s solutions will enable Guardian to:
- Support customer journeys with a seamless multi-channel experience;
- Quickly add new products to take advantage of market opportunities;
- Reduce the cost of operations by utilizing modern architecture; and
- Establish an efficient, cost-effective platform to support additional lines of business.
“EIS Group is honored to have been selected by Guardian as a strategic IT supplier,” said Alec Miloslavsky, CEO and executive chairman for EIS Group. “We are committed to helping Guardian grow their direct to consumer business and market leadership position with state-of-the-art, consumer-centered solutions. We look forward to partnering with them on this initiative.”
About EIS Group
EIS Group® core systems and digital solutions empower Property/Casualty and Benefits insurers to innovate freely with products, channels, and the customer journey. EIS® customer-centric solutions support rating, underwriting, policy administration, claims, billing, distribution management and customer engagement, and are enabling insurers around the world to build stronger, more competitive insurance businesses. And customers gain exceptional speed to value by leveraging EIS Group’s Agile, cloud-based delivery approach. EIS Group has operations in North America, Latin America, Europe and Asia Pacific.
The Guardian Life Insurance Company of America® (Guardian) is one of the largest mutual life insurers, with $7.4 billion in capital and $1.5 billion in operating income (before taxes and dividends to policyholders) in 2016. Founded in 1860, the company has paid dividends to policyholders every year since 1868. Its offerings range from life insurance, disability income insurance, annuities, and investments to dental and vision insurance and employee benefits. The company has approximately 8,800 employees and a network of over 2,750 financial representatives in 58 agencies nationwide. For more information about Guardian, please follow Guardian on Facebook, LinkedIn, Twitter and YouTube.
Financial information concerning The Guardian Life Insurance Company of America® as of December 31, 2016 on a statutory basis: Admitted Assets = $51.9 Billion; Liabilities = $45.7 Billion (including $39.4 Billion of Reserves); and Surplus = $6.2 Billion.