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Life insurance has traditionally been an arena where customers were unlikely to move around much, but this has changed. Competition has stiffened, and people have access to new digitally-driven policies. As a result, simply making experiences convenient for customers...
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Life Insurance & Annuities
This blog is part 4 of our life insurance awareness month series. Anne Daly may be a respected insurance industry sales veteran, but that’s hardly how she describes herself. “I would say that I'm a little bit of an insurance geek,” Daly said. “And I'm also really...
Thanks to everyone who decided to come back to read Part 2 of this article. If you haven’t had a chance to read part 1, I suggest you read that first. Here’s the link: “What the insurance industry can learn from the leadership of Ted Lasso.” Ted Lasso is a show about...
This blog is part 3 of our life insurance awareness month series. For Jenny Craig, who describes herself as a “tech insurance/marketing nerd” (and “not the diet lady”), the passing of her parents brought into high relief what happens when life insurance either comes...
This blog is part 2 of our life insurance awareness month series. For more than 20 years, filling roles from analyst to researcher and all-around innovator, Samantha Chow describes herself as a life insurance evangelist. She’s passionate about extolling what life...
This blog is part 1 of our life insurance awareness month series. As the son of an insurance broker and agent who spent more than a half century in the industry, Chris McMahon witnessed first-hand how even well-crafted plans can come undone. And the high cost of...
Today, an insurer can still compete and win based on products. Tomorrow, it’s a different story. Customers are demanding insurers reimagine the customer journey, making it faster, more convenient, and most importantly: customer-centric. Life insurers have success...
Some marriages prove more fruitful than others, bestowing prosperity on those who learn to make the most of what life brings by successfully building on each other’s strengths. Such has been the experience of European banks and insurers that have entered into...
From personalization and improving customer experiences to the need for more speed and agility, today’s insurance industry is faced with constantly changing challenges and opportunities. We spoke with Brad Worth, senior vice president of channels and product solutions...
It’s no secret that digital transformation is causing the life insurance industry to look increasingly different than it used to be. The key drivers behind this change are policyholders themselves. They expect more from their insurance companies than at any point in...