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As enterprise software evolves from cloud-hosted to cloud-native architectures, systems deployed even a few years ago will need to be replaced to support innovation, speed-to-market, and increasingly sophisticated expectations around customer experience. When we talk...
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Greenfield
For nearly a decade, insurers have assumed that digital transformation required massive core systems replacement projects. But new ways of thinking have emerged among insurers that want to deliver digital customer experiences and transform their processes and culture...
Author, advisor, and innovation expert Chunka Mui offers observations on insurance, digital transformation in the time of COVID-19, insurtech investment, and how one insurer seized the opportunity during the crash of 2008 Chris McMahon: Given the pandemic and...
Once safely isolated from the digital transformation of insurance, the global pandemic is forcing dental insurers to swallow a lot of change all at once. As stand alones, dental insurers were able to enjoy a bit more time. But digital transformation, the...
It’s not a perfect analogy but stick with me for a minute. After two years of hard use, I finally broke my mobile phone a couple of weeks back. Looking into my options—new phone/new plan vs. same model/same plan—I took the latter. And it all came down to the automatic...
As insurers look to form sustainable and scalable ecosystems, they’ll need to expose their products, rules, and rates to other systems of engagement. But are incumbent systems up to the challenge? The whole idea of an insurance ecosystem sounds great! Just imagine a...
The whole idea would have been ludicrous even three years ago. Now, seemingly out of nowhere, new and credible insurance brands are popping up with slick user experiences, instantaneous quotes, five-minute buy cycles, and DIY service options—all available on your...
If you could start over, knowing what you know today, what would your life look like? Where would you live? How would you spend your time and money, and with whom? It’s fun to let your mind wander this way. For many of your competitors, though, it’s serious business....