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The convergence of insurance and digital technology — “insurtech” — has transformed the industry. Although insurance companies initially feared insurtechs would whittle away at their market share, partnering with these disruptive tech firms is now widely seen as the...
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Life insurance has traditionally been an arena where customers were unlikely to move around much, but this has changed. Competition has stiffened, and people have access to new digitally-driven policies. As a result, simply making experiences convenient for customers...
Legacy systems, whether a few years young or decades old, simply were not designed for today’s business models and fast integrations. In fact, according to our “2020 Insurer Compass Report,” 88% of insurance professionals believe legacy systems are actually preventing...
People have a love-hate relationship with insurance. They know they need it — without it, they wouldn’t be able to pay for major car or home repairs, or an extended hospital stay. And yet, it’s often an afterthought, a necessary evil. Bringing the coverage directly to...
Part 3 in a Series These are the facts of life: things change. People take jobs, leave jobs, get married, change their names, have children, and break up. All this adds up to changes for a group voluntary benefits insurer. Because the challenge is so incredibly...
How a digital experience platform frees your business users from their reliance on IT to create engaging billing and payment experiences Part 2 in a Series Creating seamless, frictionless customer-centric insurance billing and payment experiences is likely high on...
Enable your billing department to become more customer-centric by easing common billing pain points without requiring involvement from your IT staff. Part 1 in a Series Across the insurance industry, we’re seeing considerable interest in creating seamless,...
As enterprise software evolves from cloud-hosted to cloud-native architectures, systems deployed even a few years ago will need to be replaced to support innovation, speed-to-market, and increasingly sophisticated expectations around customer experience. When we talk...
Against the backdrop of a global pandemic, insurers are doubling down on their commitments to digital transformation. Robert Mulligan, president and CEO of Renaissance Life and Health Insurance Company of America, and Guardian Group’s technology leader for product and...
Once safely isolated from the digital transformation of insurance, the global pandemic is forcing dental insurers to swallow a lot of change all at once. As stand alones, dental insurers were able to enjoy a bit more time. But digital transformation, the...