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Thanks to everyone who has come back to my series on the coaching and leadership genius of Ted Lasso, and what the insurance industry can learn from it. If you haven’t had a chance to read the first two parts, you can find them here: What the insurance industry can...
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Life insurance has traditionally been an arena where customers were unlikely to move around much, but this has changed. Competition has stiffened, and people have access to new digitally-driven policies. As a result, simply making experiences convenient for customers...
Thanks to everyone who decided to come back to read Part 2 of this article. If you haven’t had a chance to read part 1, I suggest you read that first. Here’s the link: “What the insurance industry can learn from the leadership of Ted Lasso.” Ted Lasso is a show about...
Legacy systems, whether a few years young or decades old, simply were not designed for today’s business models and fast integrations. In fact, according to our “2020 Insurer Compass Report,” 88% of insurance professionals believe legacy systems are actually preventing...
Today, an insurer can still compete and win based on products. Tomorrow, it’s a different story. Customers are demanding insurers reimagine the customer journey, making it faster, more convenient, and most importantly: customer-centric. Life insurers have success...
Some marriages prove more fruitful than others, bestowing prosperity on those who learn to make the most of what life brings by successfully building on each other’s strengths. Such has been the experience of European banks and insurers that have entered into...
It’s no secret that digital transformation is causing the life insurance industry to look increasingly different than it used to be. The key drivers behind this change are policyholders themselves. They expect more from their insurance companies than at any point in...
People have a love-hate relationship with insurance. They know they need it — without it, they wouldn’t be able to pay for major car or home repairs, or an extended hospital stay. And yet, it’s often an afterthought, a necessary evil. Bringing the coverage directly to...
Every insurance professional knows they’re in the risk business. But in 2021, insurance leaders know that selling any consumer product also puts them in the consumer business. That means your competition for a great customer experience is no longer another insurance...
Digital transformation is a priority for most life insurers, but few are adequately prepared for the process of replacing aging core systems. Here are the steps for a successful implementation that creates long-term value. Many CIOs and CTOs of life insurance...