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Desjardins General Insurance Group Deploys EIS Suite for Commercial Lines

EIS Group’s policy administration, billing and customer management solutions are implemented for commercial lines products across multiple provinces as part of an enterprise-wide transformation

Montreal, Canada and San Francisco, California
May 14, 2018

EIS Group, a core and digital platform provider for insurers, today announced that Desjardins General Insurance Group (DGIG), a subsidiary of Desjardins Group and Canada’s third largest provider of property and casualty insurance, has successfully deployed the EIS Suite™ core insurance solution for policy administration, billing and customer management as the new technology backbone for its commercial lines business across multiple provinces.

DGIG deployed PolicyCore® and BillingCore® modules as part of a large enterprise-wide transformation initiative enabling the company to respond to the demands of an evolving market and the insurer’s own growth strategies. It is the first phase of implementation of the EIS Suite solution as the new multi-line, omnichannel digital insurance platform for core underwriting, policy administration, billing, customer management and engagement processes in DGIG’s personal and commercial insurance operations.

DGIG rolled out the new solutions for its commercial property products – including property, liability and surety coverages – and business owner policy product sold via State Farm agents in Alberta, New Brunswick and Ontario and via Desjardins’ direct network in Quebec.

With the launch of the new platform for its commercial lines, DGIG is now able to provide a whole new level of automation, flexibility and consistent processes to support its agents and customers and drive operational efficiency.

DGIG is very pleased with the smooth execution of the roll-out and the new platform, itself. DGIG is looking for agility and speed to market for its commercial products within a multi-distribution network and now has a platform that allows it to quickly tailor a commercial offer to meet the specific needs of various types of businesses. This launch is an important first step in the company-wide roll-out of EIS Suite and in its partnership with EIS Group to facilitate digital transformation.

The EIS Suite solution enables DGIG to:

  • Enhance the customer experience and provide better capability to adapt smoothly to their needs;
  • Provide a 360 view of customer information, transaction history, and communications;
  • Reduce significantly the time it takes to quote and issue a commercial policy, with straight-through processing for issuance of some policies;
  • Configure a product once and leverage that configuration for all channels of distribution and digital engagement; and
  • Reduce operational costs by automating processes using flexible tools to create workflow and business rules.

Through a comprehensive joint enablement strategy, DGIG was able to achieve self-sufficiency and led and managed the last roll-out for the province of Quebec.

“We congratulate Desjardins Insurance on its successful new technology platform launch to support its commercial lines of business,” said Alec Miloslavsky, chief executive officer of EIS Group. “We are very pleased to be able to support its business vision and goals with a modern platform of core and digital solutions that is serving as a foundation for its transformational journey.”

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