Tokio Marine & Nichido Fire, Japan’s leading P&C carrier with $12 billion in $GPW successfully deployed ClaimSmart, eliminating redundant manual work, boosting fraud detection, and transforming the customer journey with personalized touchpoints at every step.
Customer expectations have big implications for insurers
The Record Jan 17, 2018
The digitization of the everyday has lifted customer expectations and created specific digital strategy and technology implications for insurers, explains EIS Group’s CTO Mike Dwyer. Organizational change and the use of new technology—such as a cloud-based digital experience platform—is needed to respond to the demands of today’s digital world today and those of an increasingly connected world.