Tokio Marine & Nichido Fire, Japan’s leading P&C carrier with $12 billion in $GPW successfully deployed ClaimSmart, eliminating redundant manual work, boosting fraud detection, and transforming the customer journey with personalized touchpoints at every step.
Customer expectations: 4 digital technology implications for insurers
Property Casualty 360 Sep 29, 2017
The No. 1 strategic investment across the insurance industry has been in improving customer engagement. In this article, Kevin Haydon from EIS Group asks why so much emphasis? And what are the 4 key implications of customer expectations for insurers’ digital strategy and technology choices?