• Policy, billing, and claims modernization
• FNOL, fraud, and servicing automation
• AI-driven underwriting and claims decisions

• High-volume operational efficiency
• Claims cost control and leakage reduction
• Operational resilience and scalability

• Digital portals and distribution enablement
• Credit Protection Insurance (CPI)
• Embedded and partner-driven distribution models

• Decision intelligence in underwriting
• Claims triage and automation
• AI governance in operational environments

Focus:

• Feedback on roadmap direction
• Validation of priorities
• Gaps and opportunities

Focus:

• What slows transformation in practice
• Operating model dependencies
• What EIS can do better to support customers

Focus:

• Where AI can deliver the next wave of value
• Emerging capabilities and experimentation
• Customer-driven innovation ideas

Focus:

• Partner ecosystem alignment
• SaaS operations and managed services
• What customers expect from EIS beyond software

(Based on pre-submitted topics)

Format:

• Short, structured peer discussions
• Rotating groups (2 carriers or 1 carrier and EIS SME)
• Focused on shared challenges and solutions

Following the Client Advisory council, the third edition of the Transformation Summit brings together ~300 attendees shaping the future of insurance transformation, with a strong ambition for global representation across insurers, partners, and the wider ecosystem. Hosted at Odeon Point Village (8:30 AM – 7:00 PM), the day is designed for decision-makers driving technology, strategy, and operating model change.

The agenda tackles the most pressing challenges insurers face—rising customer expectations, intensifying competitive pressure, and the need to operationalise AI at scale. Through keynotes, and a series of panel discussions the Summit focuses on:

• A data-driven view of the trends defining insurance in 2026
• The shift from AI 2.0 to operational excellence (moving from experimentation to execution)
  Practical patterns for automation, efficiency, and measurable outcomes
• A closing keynote that lands the day at a leadership and human level—turning insight into action

Organized by Insurance Ireland

• Visits to innovative insurtechs
• Exposure to emerging technologies and operating models
• Informal discussion and discovery