News Articles

  • Customer expectations: 4 digital technology implications for insurers

    The No. 1 strategic investment across the insurance industry has been in improving customer engagement.  In this article, Kevin Haydon from EIS Group asks why so much emphasis? And what are the 4 key implications of customer expectations for insurers’ digital strategy and technology choices?

  • 9 reasons today’s insurance businesses need text messaging

    Today’s tech-savvy, forward-thinking insurance businesses are incorporating texting (along with app-based messaging) into their prospecting and customer relationship management plans. Fazi Zand, SVP of products at EIS Group, contributes to this article an understanding of the role of text, digital apps and chatbots within insurance customer communications.

  • How Guardian Life plans to go direct to consumer

    The Guardian Life Insurance Co. of America announced that it had selected the full core systems suite from EIS Group to support a ramp-up in the life insurer’s direct-to-consumer business. Most of Guardian’s current life insurance customers come through workplace benefits, but changes in the workforce are leading the company to invest more in one-to-one marketing of its products. Peggy Maher, SVP of direct to consumer for Guardian, explains why a new technology backbone was needed to support this expansion in a brief Q&A with Digital Insurance.

  • EIS Group’s CoreVelocity Delivery Approach Designed to Accelerate Core Implementation

    The new approach, already used successfully by clients such as Liberty Mutual and CSAA, combines implementation methods, tools, and accelerators via a cloud-based managed service as a unified delivery approach.

  • EIS Uses Microsoft Bot Framework to Deliver AI to Insurers

    Today, EIS Group announced that the EIS® Digital Experience Platform™ (DXP™) has integrated with and is using Microsoft Bot Framework to deliver intelligent assistant and other artificial intelligence (AI) services to insurers that augment the skills of customer service agents and enhance direct to consumer interactions to improve the quality, speed and cost-effectiveness of customer engagement.

  • Down Market Opportunities Beckon Benefits Insurers

    The small business market is often viewed as an opportunity attractive to growth-minded benefits insurers. EIS Group’s Anthony Grosso writes about what is different about today’s down market opportunity. How big is it and what is driving new interest in it? And why is new technology making capture of the opportunity more possible today than before?

  • New EIS ClaimCore Version Streamlines Disability Claims

    The new release, already in production at a large U.S.-based insurer,  enables benefits insurers to improve disability claims accuracy and efficiency, automate payment calculation, improve compliance and enhance customer service.

  • Industrial Alliance expands EIS deployment with digital experience suite

    Industrial Alliance Auto and Home has selected EIS Group’s digital experience platform, CustomerCore™ DXP, to complement its deployment of the vendor’s core insurance suite. With the addition, IAAH will enhance quote, buy and self-service capabilities for its customers and partners, including auto club and auto dealer networks.

  • Should Your Insurance Software Vendor Have AWS Certification?

    The certification is likely to be a selling point for vendors who have it, and a means of reassuring insurers that they can embrace the cloud without sacrificing security or compliance.

  • Helping Agents Buy In on Core Revamps

    Carriers should expect some agent skepticism whenever they announce the intent to modernize or replace their core systems, and proactively take steps to improve the acceptance of their proposed changes. Most independent agents have moved books of business to new systems. This movement temporarily causes additional work for the agency and can be very disruptive.

  • EIS Group Achieves AWS Financial Services Competency Status

    EIS Group (San Francisco), a provider of insurance core systems, announced today that it has achieved Amazon Web Services (AWS, Seattle) AWS Financial Services Competency  Financial Services Competency status. The AWS Competency Program is designed to highlight AWS Partner Network (APN) members who have demonstrated technical proficiency and proven customer success in specialized solution areas, according to AWS.

  • CSAA Prepares for Insurance’s Connected Future

    As chief strategy and innovation officer for CSAA Insurance Group, Marik Brockman is tasked with separating hype from reality when it comes to the future of the insurance industry. He spoke to INN about the technology trends that Walnut Creek, Calif.-based company believes will truly disrupt personal lines P&C insurance.

  • Insurers Tackle the Innovation Elephant in the Room

    More than 1,500 insurance industry professionals gathered in Las Vegas to support industry innovation last week. The InsureTech Connect conference offered incumbents, venture capitalists and start-ups from around the world a chance to learn from each other on topics like rebuilding the legacy stack, machine learning and artificial intelligence, the peer-to-peer models and developing and selling a culture of innovation.

  • Bridging from Today to Tomorrow, Part 2

    In part one of this blog, we looked at the transformational changes insurers are facing and the need to build bridges between today’s world and the future. Now it’s time to look at “the hows” – How do you respond? … How do you set a call to build those bridges? … And how do you stay competitive in this new world?

  • EIS Group Enhances Digital Experience Platform for Insurers

    The latest CustomerCore DXP release introduces new digital capabilities and application development tools aimed at accelerating insurers’ digital transformations.