News Articles

  • Helping Agents Buy In on Core Revamps

    Carriers should expect some agent skepticism whenever they announce the intent to modernize or replace their core systems, and proactively take steps to improve the acceptance of their proposed changes. Most independent agents have moved books of business to new systems. This movement temporarily causes additional work for the agency and can be very disruptive.

  • EIS Group Achieves AWS Financial Services Competency Status

    EIS Group (San Francisco), a provider of insurance core systems, announced today that it has achieved Amazon Web Services (AWS, Seattle) AWS Financial Services Competency  Financial Services Competency status. The AWS Competency Program is designed to highlight AWS Partner Network (APN) members who have demonstrated technical proficiency and proven customer success in specialized solution areas, according to AWS.

  • CSAA Prepares for Insurance’s Connected Future

    As chief strategy and innovation officer for CSAA Insurance Group, Marik Brockman is tasked with separating hype from reality when it comes to the future of the insurance industry. He spoke to INN about the technology trends that Walnut Creek, Calif.-based company believes will truly disrupt personal lines P&C insurance.

  • Insurers Tackle the Innovation Elephant in the Room

    More than 1,500 insurance industry professionals gathered in Las Vegas to support industry innovation last week. The InsureTech Connect conference offered incumbents, venture capitalists and start-ups from around the world a chance to learn from each other on topics like rebuilding the legacy stack, machine learning and artificial intelligence, the peer-to-peer models and developing and selling a culture of innovation.

  • Bridging from Today to Tomorrow, Part 2

    In part one of this blog, we looked at the transformational changes insurers are facing and the need to build bridges between today’s world and the future. Now it’s time to look at “the hows” – How do you respond? … How do you set a call to build those bridges? … And how do you stay competitive in this new world?

  • EIS Group Enhances Digital Experience Platform for Insurers

    The latest CustomerCore DXP release introduces new digital capabilities and application development tools aimed at accelerating insurers’ digital transformations.

  • Above It All

    Thanks to cloud technology – and the leadership of midtier carriers like EIS Group customer CSAA Insurance Group – costly infrastructure and expensive updates could someday be a thing of the past.

  • EIS Group Announces Latest Release of Core Insurance Suite

    EIS Group announces the availability of EIS Core Insurance Suite 7, the latest version of its software suite for property and casualty insurers. The result of EIS Group’s customer-centered design approach, version 7 makes it easier for insurers to know their customers and quickly deliver products and services that are relevant to their customers’ specific needs.

  • EIS Core Insurance Suite 7 Boosts Customer-Centric Capabilities

    New capabilities make EIS Suite uniquely customer aware and able to leverage core customer data effectively to improve customer experiences and offerings, according to an industry analyst.

  • Product or Services? Insurers Have to Choose

    Limited customer interactions in insurance have pushed incremental innovation to focus on products rather than customer experience. But customers are demanding a different relationship with their carrier and changing expectations are increasingly impacted by experiences outside of financial services.

  • The Next Step for Insurance Customer Experience

    Being good at the discipline of focusing on customer experience requires taking a broader view of customers’ lives and the context in which they are interacting with the brand.

  • Center of the Universe

    Policy administration systems are changing as the insurance industry adapts to new challenges, but carriers know without modern technology the emerging benefits will be lost. Bob Valliere, VP of service at CSAA Insurance Group, speaks to  ITA Pro magazine about going from nine PAS systems to one EIS system and the benefits of the user-friendly system to agents and customers.

  • Insurance Customers, and How to Keep Them by Using Connected Technology

    Alec Miloslavsky, CEO of EIS Group, explains how carriers can keep their customers through the use of connected technology. Better understanding and use of the Internet of Things is a key part of this strategy.

  • For Policy Admin, It’s All About Speed to Market

    For about a decade, insurance companies have looked to modernize the technology platforms that underpin their business in earnest. Insurers are employing different strategies for rollouts, in order to get end users onto the new platform, sooner and with less agitation. Industrial Alliance Auto & Home CTO Pascal Lavoie explains how it was accomplished with EIS Core Insurance Suite.

  • Divisional CIOs: A Guide to Serving Two Masters

    Often standardization of common services or platforms does not yield improvements in functionality or capabilities in the short term. Divisional CIOs need to balance…