EIS, a leading digital platform for the insurance industry, today announced the launch of a customer production support offering for its CloudCore product, a fully-managed SaaS service designed to accelerate ambitious insurers’ journey to the cloud. Its core tenants are based on a cloud agnostic service, cost predictability and continuous integration and development (CI/CD). EIS will manage the insurer’s entire platform while delivering the highest level of security, functionality, and scalability.
Taking advantage of EIS’s SaaS offering allows a fully customizable managed environment tailored to an insurer’s specific needs with abundant, always-available resources, ensuring uninterrupted scale and service, all within a super-secure environment.
“When we looked at the market, it was clear there wasn’t a SaaS offering that would sufficiently support large-scale insurers,” said Stephen O’Connor, General Manager of CloudCore Business and EVP at EIS. “Providing significant scale and support, our proposition of operating on-premises, on AWS or on Azure enables single and multi-line insurers to transform their business at pace, minimize risk, and significantly increase their market competitiveness.”
The core elements of the service support the seamless integration of new features and system upgrades, ongoing compliance, and the rapid development and delivery of new products and services at a predictable cost. They include quarterly automated service and feature updates, hosting, and built-in compliance that can be tailored to the customer’s specific risk profile.
“By ensuring continuous innovation through automated updates and upgrades, we provide insurers with the two things they need most: rock-solid operational stability and speed to change. Both are hardwired into our CloudCore service and system,” said O’Connor.
Insurers can choose from several support options, from low touch to full service. Everyone who EIS runs production SaaS will be assigned a named managing director who is responsible for the perfect running of the platform daily. This includes implementing their cloud infrastructure, addressing raised tickets, aiding application development, and optimizing the digital platform for Microsoft Azure and AWS.
“With the cost of failure in the $10mns, insurers cannot afford their transformation projects to fail. With EIS, insurers now have the three critical pillars they need for success. A world-class digital insurance solution, a professional services organization that has a playbook that, when followed, guarantees success, and a team that will operate the platform for you,” concluded O’Connor.