What is automated claims processing: An example from P&C
Car insurance provides a perfect example of automated claims processing’s benefits:
A driver gets into a minor accident and files a claim through their insurer’s mobile app. AI-powered image recognition analyzes damage from uploaded photos, comparing them against damage details and repair estimates from similar accidents.
Meanwhile, machine learning verifies policy details and runs real-time fraud detection. If everything checks out, the claim is auto-approved, and the repair shop quickly receives digital payment.
This level of automation speeds up the claims process, reduces costs and fraud risks, and gives adjusters the freedom to focus on complex cases. (With ClaimCore and ClaimSmart, insurers can deploy these capabilities at scale, improving both operational efficiency and customer satisfaction.)
The competitive advantage of claims automation
Faster claims processing means fewer headaches for policyholders and lower costs for insurers. AI-driven fraud detection protects bottom lines, while digital workflows eliminate administrative bloat. Carriers can also reduce claims leakage, cut down on LAE, and deliver the seamless experiences today’s insurance customers expect.