A complaint against the entire insurance industry seems optimistic on the part of Which?, the activist consumer group. But there’s no doubt that policy wording is an area where a multi-lingual, ChatGPT essay society demands a total re-think on the archaic English used as standard. Claims is another bone of contention for many consumers, as they feel hard done by and the recent arguments over car values highlights those concerns.

Discover why every business is now a data business and how speed, scale, and insight are the new keys to competitive advantage in the digital economy.

By leveraging the flexible design and advanced tooling of the EIS OneSuite platform, RedClick is continuing to enhance the delivery and development of its products and services.

With a series of heatwaves dominating summer 2025, Fiona Nicolson looks how insurers are changing their approach to underwriting, modelling and climate-risk planning.

Obesity is one of the biggest drivers of premature death, but for life insurers it represents a transformative opportunity to shift from risk exclusion to proactive health partnerships that create value and improve longevity.

Insurers sit on data goldmines yet fail to leverage customer insights like tech giants, missing trillion-dollar opportunities.

Fintech Profile interview with Alec Miloslavsky, CEO at EIS.

Despite good intentions and new guidance from the Chartered Insurance Institute, legacy systems and policy-centric models are holding insurers back from truly supporting vulnerable customers. Rory Yates of EIS argues it’s time to move from policy-first to people-first — and unlock the full potential of customer data to create compassionate, proactive experiences.

Intelligent relationships will reshape group benefits, but many insurers will struggle to keep up says EIS global strategic lead Rory Yates.

Many parts of the insurance sector, which have previously been marred by legacy technology, are now undergoing rapid digital transformation. AI, automation, and embedded insurance are just some of the technologies driving change in everything from underwriting and claims to customer engagement, leading many industry firms and leaders to rethink their approach.

Many parts of the insurance sector, which have previously been marred by legacy technology, are now undergoing rapid digital transformation. AI, automation, and embedded insurance are just some of the technologies driving change in everything from underwriting and claims to customer engagement, leading many industry firms and leaders to rethink their approach.

Pet insurance is at breaking point. In 2023, U.S. providers paid out nearly $2.5 billion in claims on just under $4 billion in premiums – a staggering 63% claims ratio that leaves little room for growth or resilience.

Some thoughts from Rory Yates, Global Head of Strategy of leading SaaS core platform provider to the insurance industry, EIS for you, as the BBC and other mainstream media report on the problems faced by people with a cancer diagnosis, or other pre-existing conditions, who are trying to travel.

Despite its current woes, there’s no doubt that Tesla is an innovator and market disruptor. Having driven some mass-market adoption of electric vehicles, the company continues to explore ways in which to enrich its offering.