Thanks to everyone who has come back to my series on the coaching and leadership genius of Ted Lasso, and what the insurance industry can learn from it. If you haven’t had a chance to read the first two parts, you can find them here: What the insurance industry can...
Life insurance has traditionally been an arena where customers were unlikely to move around much, but this has changed. Competition has stiffened, and people have access to new digitally-driven policies. As a result, simply making experiences convenient for customers...
Thanks to everyone who decided to come back to read Part 2 of this article. If you haven’t had a chance to read part 1, I suggest you read that first. Here’s the link: “What the insurance industry can learn from the leadership of Ted Lasso.” Ted Lasso is a show about...
Today, an insurer can still compete and win based on products. Tomorrow, it’s a different story. Customers are demanding insurers reimagine the customer journey, making it faster, more convenient, and most importantly: customer-centric. Life insurers have success...
Some marriages prove more fruitful than others, bestowing prosperity on those who learn to make the most of what life brings by successfully building on each other’s strengths. Such has been the experience of European banks and insurers that have entered into...
People have a love-hate relationship with insurance. They know they need it — without it, they wouldn’t be able to pay for major car or home repairs, or an extended hospital stay. And yet, it’s often an afterthought, a necessary evil. Bringing the coverage directly to...
Persona-based apps, slick customer experiences, and the ability to create and join digital insurance ecosystems are now a reality for L&A insurers, as is the opportunity to offer many lines of business from a single platform. No one in our industry doubts the...
Health plans face the same challenges P&C, L&A, and other insurers have been wrestling with: core administration systems have become too big to fail. But now there’s a way forward, and healthcare is bringing up the rear. If you’ve ever had the opportunity to...
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