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Communiqués de Presse

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Could The Which? Super Complaint Mean a Regulatory Reset?

A complaint against the entire insurance industry seems optimistic on the part of Which?, the activist consumer group. But there’s no doubt that policy wording is an area where a multi-lingual, ChatGPT essay society demands a total re-think on the archaic English used as standard. Claims is another bone of contention for many consumers, as they feel hard done by and the recent arguments over car values highlights those concerns.

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Insurers Need to Tackle Obesity

Obesity is one of the biggest drivers of premature death, but for life insurers it represents a transformative opportunity to shift from risk exclusion to proactive health partnerships that create value and improve longevity.

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Reinventing Insurance for a Vulnerable World

Despite good intentions and new guidance from the Chartered Insurance Institute, legacy systems and policy-centric models are holding insurers back from truly supporting vulnerable customers. Rory Yates of EIS argues it’s time to move from policy-first to people-first — and unlock the full potential of customer data to create compassionate, proactive experiences.

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What Features do Insurance Customers Want But Still Aren’t Getting?

Many parts of the insurance sector, which have previously been marred by legacy technology, are now undergoing rapid digital transformation. AI, automation, and embedded insurance are just some of the technologies driving change in everything from underwriting and claims to customer engagement, leading many industry firms and leaders to rethink their approach.

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Keeping Up With Embedded Insurance: How Can Traditional Insurers Adapt?

Many parts of the insurance sector, which have previously been marred by legacy technology, are now undergoing rapid digital transformation. AI, automation, and embedded insurance are just some of the technologies driving change in everything from underwriting and claims to customer engagement, leading many industry firms and leaders to rethink their approach.

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Reinventing Pet Insurance as a Platform

Pet insurance is at breaking point. In 2023, U.S. providers paid out nearly $2.5 billion in claims on just under $4 billion in premiums – a staggering 63% claims ratio that leaves little room for growth or resilience.

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