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Exigen PolicyCore Policy Administration Solution Achieves Highest Novarica ACE Ranking for Customer Satisfaction

Customers Rank Exigen PolicyCore High for Customer Satisfaction, Technology and Functionality

San Francisco, Calif.
May 17, 2011

Exigen Insurance Solutions®, a leading provider of insurance core systems for policy, billing and claims processing, today announced that it has received the highest Novarica Average Customer Experience (ACE) Ranking for “overall customer satisfaction” for a property and casualty insurance policy administration system. Novarica, an insurance technology research, consulting and advisory firm, produces ACE Rankings through an online survey of senior technology and operational executives who have direct experience with the product and organization.

Novarica ACE Ranking Report gave Exigen PolicyCoreTM a total score of 94 and the highest recorded ranking of 99 out of 100 for “overall customer satisfaction” for a property and casualty insurance policy administration system. Exigen Insurance customers completing the survey also gave scores of 96 for “technology” and 93 for “functionality”. The survey responses highlighted enhanced productivity, effectively addressing business problems, little to no service or performance issues, alignment to insurers’ business interests and all respondents highly recommended Exigen Insurance Solutions to peers.

“Exigen’s strong score for overall customer satisfaction is a testament to their customers’ high satisfaction levels with Exigen’s product and services,” commented Matthew Josefowicz, partner and managing director at Novarica, and lead researcher in the ACE Rankings program
The rankings are produced independently and are not sponsored by vendors. They are intended to provide a transparent, unedited picture of how well a solution or provider meets its users’ needs, says Novarica.

Gwen Spertell, CEO of Exigen Insurance Solutions, said, “It is very gratifying to the Exigen Insurance team that our customers scored us so highly on the ACE rankings. We place tremendous importance on developing both the technology and the customer partnership that allows a close alignment of business objectives and delivers industry-best outcomes. It is a high priority to us to match PolicyCore’s comprehensive functionality, configurability and flexible delivery options – including SaaS – to optimize business value for each customer.”

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