EIS University

Our Mission

The EIS Enablement team uses the latest learning technology to provide a transformational learning experience for our partners and clients. Our approach combines conceptual instruction and hands-on practice. We’re successful when you’re able to easily apply this knowledge within your own projects.

Our Team

Our EIS University (EISU) team consists of instructional designers, training delivery, and documentation teams who work collaboratively to design, develop, and deliver a diverse range of courses and recipes. Each member brings a wealth of knowledge and experience, contributing their unique perspectives to create a well-rounded learning environment.

Learner Profiles

EISU curriculum is targeted to specific audiences, which align with roles commonly found on project implementations. These audiences are referred to as Learner Profiles. Profiles are aligned to the following project roles:


Business Analyst

QA – Manual

QA – Automated


Domains and Roles

The matrix below outlines how our Learner Profiles align to the workstream and/or domains within EIS Suite.

CI/CD Test
Business Analyst
QA - Manual Tester
QA - Automated Tester

Learning Methods

EISU curriculum is built using eLearning, instructor-led training (ILT), and virtual instructor-led (VILT) modalities. Depending on the role and subject matter, a plan may lean more heavily on one or the other. The full descriptions of how we define these terms within EISU are described in more detail below.

eLearning / Self-Study Method

Self-study courses are available on-demand for you to learn independently at your own pace. We offer eLearning for independent courses, and as part of larger learning plans dedicated to a role and/or workstream.

VILT / Blended Method

EISU delivers all of its VILT (virtual instructor-led training) content in a blended format, combining self-directed curriculum with live sessions. Instructor-led events are typically focused on hands-on practical tasks, in an effort to maximize a learner’s time. Some courses may include theory review as well. These live sessions may be 2-4 hours per day, depending on the learning path. Instructor-led training may be implemented in a virtual or in-person format and may contain elements including, but not limited to, slide presentations, lectures, discussions, and exercises.

VILT / Blended deliveries can be loosely categorized into the following formats: 

A group works together to explore and solve problems. By volunteering, a participant performs exercises by sharing the screen and following the guidance from the instructor.

  • Advantages: very practical, active involvement, focused on results or outcomes. Participants are not expected to complete exercises prior to workshop events, however, are expected to complete them during the events.
  • Considerations: needs commitment and effort from trainees during the workshop. 

A group meets the instructor for a consultation, primarily focused around the questions of participants.

  • Advantages: directed by the needs of participants, focus on questions.
  • Considerations:  if participants do not come prepared with questions, this may mean that the training format needs to change to a workshop.

The instructor walks through theory presentations and demonstrates exercises on the screen.

  • Advantages: participants see live examples and can ask questions immediately, training recording is a valuable material.
  • Considerations: low engagement, needs right focus to keep on track, little actual practice with supervision of the instructor.


EISU certification programs are designed to validate a candidate’s knowledge, skills, and abilities regarding creation, enhancement, customization, and implementation of EIS software solutions. Our certification programs aim to provide candidates a learning path to demonstrate proficiency and are an excellent way to develop talent, recognize expertise, and honor the immense amount of effort that individuals dedicate to mastering a skill set.  Upon successful completion, participants are awarded a certificate, a badge that is retained in the EISU platform, and a downloadable badge that may be used in email signatures and shared on social media.

Certification Levels

There are three levels of certification offered by EIS University. All programs leverage a blended approach that includes a combination of self-study material, online examinations, instructor-led training/bootcamps, and/or practical design tasks.

Certified Associate Insignia
Certified Professional insignia
Certified Expert Insignia

Associate level programs are aimed at certifying each role in foundational concepts commonly found in project implementations.

Professional level programs are intended for Certified Associates who desire a deeper dive into specializing in a particular domain and/or workstream.

Expert level certification is currently reserved for our Systems Architect role. It is a comprehensive and intensive program that aims to provide architects with comprehensive knowledge of EIS Suite architecture. This program follows a slightly different methodology and features an on-site bootcamp as part of the curriculum.

Progress Reports

EIS University consistently provides learners progress reports to the participants’ stakeholders. The reports are provided after certain milestones within the learning journey:

Learners receive personal results below:
Results of a Pre-Training Assessment
Automated results of a Pre-Training Assessment.
Managers Reports after each VILT course
Automated VILT completion confirmation from EIS University.
Results of the Certification Exam (if applicable)
Individual email from EIS University about the Certification exam evaluation results.


Our pricing model encompasses a comprehensive approach that includes delivery, environment setup, and administration fees, ensuring a seamless and efficient service experience for our clients. We price our curriculum according to our learning path structure, so it’s a simple, single price calculated based on the number of hours of curriculum and/or instruction.

Supporting Documentation

EISU learning plans are supplemented by a suite of documentation resources aimed at partners, clients, and EIS employees. These resources include the following:

A comprehensive wiki space that describes the products, as well as how to configure and deploy them.

“Recipes” that provide step-by-step instructions for specific implementation tasks


Quarterly release notes that provide, as well as other things, detailed in-context descriptions of new features

Submit a Request

EIS University is happy to help assist in any questions you have about our team, curriculum or preocesses.  To ensure that we address your inquiry promptly and efficiently, we kindly request you to submit your request through our Zendesk ticket form. Please follow the steps below to access our contact form:

1. Visit our website at eisuniversity.zendesk.com

2. To help resolve your inquiry as quickly as possible, navigate to one of the below provided ticket forms:

  • Request a new EIS University user account
  • Request enrollment into a Learning Path
  • Ask a question related to your active enrollment
  • Share any other questions or suggestions

Once you are on the ticket form, please provide us with detailed information about your inquiry or request. This will help us understand your needs better and enable us to provide you with the best possible assistance.