Tokio Marine & Nichido Fire, Japan’s leading P&C carrier with $12 billion in $GPW successfully deployed ClaimSmart, eliminating redundant manual work, boosting fraud detection, and transforming the customer journey with personalized touchpoints at every step.
Less than half of insurance customers trust insurers to deliver basic needs – survey
Insurance Business Nov 11, 2020
Insurers have invested Heavily in customer experience, just 49% of customers feel their insurance provider will be responsive to their basic needs, according to EIS’ Customer Compass report.