EIS Group, a core and digital platform provider for insurers, today announced that The Guardian Life Insurance Company of America (Guardian®), one of the nation’s largest mutual life insurers and a leading provider of whole life, individual disability insurance, and employee benefits, has deployed EIS Group’s digital insurance platform to support its direct to consumer business.
The new platform was developed in less than twelve months and enables Guardian to offer consumers dental PPO and HMO, critical illness, and accident products within a simplified and convenient customer journey. The cloud-based platform supports quoting, enrollment, policy administration, billing, claims, and customer management and engagement processes to provide Guardian’s customers with a fast, seamless digital experience.
“We were able to introduce a consumer-friendly product platform on a remarkably short timeline. This project was unique in its large scale, and a critical accelerator was an effective Agile process managed by EIS Group that leveraged the rapid provisioning and scalable qualities of the cloud,” said John Furlong, Platform CIO at Guardian. “EIS Group software and solution delivery, and their commitment to our goal were key to delivering the totally digital platform with state-of-the-art architecture that we wanted for our customers.”
To deliver a tailored policyholder experience for a new generation of consumers, Guardian leveraged the API gateway and persona-based digital app capabilities in EIS DXP™, EIS Group’s digital experience platform, to build a new member portal. Consumers can quickly access policy information, make billing changes or file a claim in the self-service portal.
Guardian deployed EIS Suite components PolicyCore®, BillingCore®, ClaimCore®, and CustomerCore™ and EIS DXP as the foundation of the new business platform.
“This has been an exciting project for EIS Group because of the breadth of core and digital capabilities deployed and the speed with which it progressed,” said Alec Miloslavsky, chief executive officer of EIS Group. “We are fully committed to supporting Guardian’s market success with flexible, customer-focused solutions that can deliver a differentiating digital experience.”