Desjardins General Insurance Selects EIS Group’s Digital Experience Platform

EIS Group, a leading provider of core systems and digital solutions for insurers, today announced that Desjardins General Insurance Group (DGIG), a Desjardins Group subsidiary and Canada’s third largest provider of property and casualty insurance, has selected the EIS® digital experience platform—CustomerCore DXP™ —for omnichannel interaction and digital solution management to complement its implementation of the EIS Suite™ core insurance solution.

In 2015, DGIG selected the EIS Suite solution as the multi-line, digital insurance platform for its enterprise-wide transformation initiative. With the addition of DXP™, DGIG is now equipped to enhance self-service capabilities and the digital experience for its customers and agents. DGIG’s first digital solution implementation using DXP will be the implementation of a self-service web app for agents.

DXP provides DGIG with a digital framework for creating and delivering digital experiences that will enable it to:

• Empower customers and agents with self-service quote, buy, policy servicing, claims and inquiry capabilities;
• Provide a satisfying omnichannel, persona-based user experience for customers, agents and suppliers;
• Package new products and value-adding services for digital distribution; and
• Increase speed-to-market and reduce the cost of digital solution delivery.

DGIG will also leverage DXP’s ability to serve as an integration layer that accelerates digital transformation. DXP will combine core transactions, services and data from EIS Suite and other core systems and sources via APIs, thereby supporting consistent, omnichannel experiences for all users during and after the modernization.

“We are very pleased to be able to provide DGIG with a platform that helps them meet the digital experience needs of their customers, agents and other users while also facilitating a faster and safer core modernization path,” said Alec Miloslavsky, chief executive officer for EIS Group. “We look forward to partnering with DGIG to extend the value of their EIS core systems implementation and take new steps on their digital transformation journey.”