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Empathy in Action: Perfect Pairing of Technology & Human Touch in Claims Handling
Watch our webinar with Insurtech Insights, "Empathy in Action: Perfect Pairing of Technology & Human Touch in Claims Handling." The panelists, Kathryn Turgeon, head of life & annuity claims at MassMutual, and Bryan Falchuck, former head of claims at Hiscox, give some great insights and takeaways related to deploying human empathy and emotion in the claims process, boosting customer loyalty.
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