Case Studies

Principal: New digital insurance platform transforms customer experiences, establishes ecosystem, and supports new markets for individual disability insurer

Principal partnered with EIS Group and leveraged EIS Suite core and digital solutions to modernize the individual disability insurance customer experience. Consumers and business owners gained a simplified process to protect their income and service their ongoing and changing needs.

Guardian: Greenfield Direct-to-Consumer benefits to gig economy and “forgotten” workers

Guardian identified an underserved segment of independent workers and retirees as a new market opportunity. To reach this market with voluntary benefits products, Guardian rapidly launched five new products within a wholly new direct to consumer business leveraging EIS Group’s platform of core and digital solutions.

HiRoad launches behavior-based, direct-to-consumer business on EIS digital insurance platform

HiRoad deployed EIS Group’s end-to-end platform to support usage-based personal auto insurance that recognizes and rewards good driving behavior and supports a fully digital user experience.

Celent Model Insurer 2018: AIG Canada

A 2018 Celent Model Insurer case study in legacy and ecosystems transformation featuring an EIS core platform implementation at AIG A&H for 27 coverages in four major product lines.

Automated Testing at CSAA Insurance Group: Improved quality and speed with EIS Group and AWS solution

CSAA Insurance Group improves quality and speed by automating testing with EIS® Testing Framework and successfully transitioning to the AWS cloud.

Liberty Mutual Benefits leverages EIS Group for a strategic state-of-the-art single business platform

Liberty Mutual Benefits chooses EIS® core insurance software to move down market and gain market share. The single cloud-based EIS solution replaced a number of stand-alone systems and met an aggressive goal to support new business for  6 products in record time and full suite implementation complete within one year.

Industrial Alliance Expands Business with New Digital Platform and Improves Service and Efficiency

Quebec-based Industrial Alliance Auto and Home selects EIS® core insurance software to implement a customer-focused platform with simpler processes. The EIS solution was implemented without any interruption to business operations and supports 15 personal lines products, over 300k policies, and 1.8 million customer records.

AMI Core System Transformation Delivers Enhanced Customer Service, Efficiency, and Cost Reduction

New Zealand-based AMI selects EIS® core insurance software to transform its outdated policy administration, billing, and claims solutions. Deployed in just 24 months, the EIS solution supports a portfolio of 23 classes of motor products and more than 1 million policies while providing annual savings of $1.1 million in support costs.

CSAA Insurance Group Replaces Legacy Core Systems to Support Revenue Growth, Improved Customer Service, and Speed to Market

CSAA, the second largest AAA insurer, chooses EIS® core insurance software  to increase speed, insight, and engagement in its personal lines market. The EIS solution supports over 5,000 users and more than 1.4 million auto policies, as well as home and umbrella policies. CSAA has seen a $600 million increase in DPW since the new policy administration roll-out.

AIG Canada (A&H) Deploys EIS Core Insurance Software for its Group Benefits Business

AIG Canada’s Accident and Health business chooses EIS® core insurance software to modernize their accident and health systems. The EIS solution replaced legacy core systems with new business, policy administration, and billing systems, supports a portfolio of more than 27 plan offerings for both group and individual insurance, and was deployed on time and under budget in only 11 months.

Celent Model Insurer Case Study: AMI

A Celent case study on effective technology use in insurance featuring an EIS Suite core systems implementation at AMI, an IAG subsidiary in New Zealand.

CSAA Insurance Group: A Core Replacement Odyssey – A CEB TowerGroup Technology Analysis Abstract

A CEB TowerGroup case study outlines the full life cycle of the policy administration replacement project at CSAA Insurance Group, which provides AAA-branded personal lines insurance to over 17 million AAA members in 23 states.

Industrial Alliance Improves Customer Service and Efficiency with New Digital Platform

Case study describes how Industrial Alliance Auto and Home executed a core systems transformation with EIS Suite achieving on-time delivery with zero interruption to business operations.